Avery Dennison SNAP 500 User Manual

User’s Manual SNAP TM 500 Printer AVERY DENNISON Manual Edition 5.3.1 17 June 2013 Manual Part Number 581398

10 User’s Manual—SNAP™ 500 Printer 2.0 Installation 2.1 Preparing for the installation 2.1.1 AC Power Line NOTE: AVERY DENNISON requires that the m

100 User’s Manual—SNAP™ 500 Printer 1624108953 Item Part # Description Qty 1 581302 Bracket, Verifier frame mount 1 2 581307 Bracket, Verif

User’s Manual—SNAP™ 500 Printer 101 7. Programming the Contrast Sensors There are two optional contrast sensors available for the SNAP 500 prin

102 User’s Manual—SNAP™ 500 Printer index finger, while applying back tension to the supply roll with the left thumb. This ensures that th

User’s Manual—SNAP™ 500 Printer 103 Make sure that the stock is tight against the web guide. The best way to do this is to press the TEA

104 User’s Manual—SNAP™ 500 Printer 7. Warranty Policy Avery Dennison Retail Information Systems, In-Plant Printing Solutions provides the following

User’s Manual—SNAP™ 500 Printer 105 − Avery Dennison US covers warranty for equipment and parts installed and operated in the Americas (United Sta

User’s Manual—SNAP™ 500 Printer 107 9. Option Menu System Flowchart

108 User’s Manual—SNAP™ 500 Printer PRESS AND HOLD VOICE BUTTON UNTIL OPTION MENU BEGINS PRESS START FOR TEST PATTERNS PRESS ST

User’s Manual—SNAP™ 500 Printer 109 Electrical Assembly Drawings

User’s Manual—SNAP™ 500 Printer 11 18.5” (47 cm) 72” (1.8 m) 25” (64 cm) 32” (81 cm) 30” (76 cm) Figure 1. Recommended Workstation Layou

110 User’s Manual—SNAP™ 500 Printer Electrical System Schematic TOP REFLECTIVE 581128 / OPTIONAL HOLE REG 5811OPTIONAL BOTTOM REFLECTIVE REG. 581

User’s Manual—SNAP™ 500 Printer 111 Harness Connections MOTHER BOARDUSER INTERFACESTATION 1STATION 2UNWINDOPTIONAL FRONT PANEL - J10MINI FRONT PAN

User’s Manual—SNAP™ 500 Printer 113 Mechanical Assembly Drawings

114 User’s Manual—SNAP™ 500 Printer Unwind Assembly Drawing 141615912246221731213751162103842118201923

User’s Manual—SNAP™ 500 Printer 115 Unwind Parts List Item Part # Description Qty Item Part # Description Qty 1 581201 Frame, Upright (r

116 User’s Manual—SNAP™ 500 Printer Web Guide Assembly Drawing 5412918161231411101615715813717

User’s Manual—SNAP™ 500 Printer 117 Web Guide Parts List Item Part # Description Qty 1 584006 Bracket, Web guide 2 2 584009 Shaft, Web g

118 User’s Manual—SNAP™ 500 Printer Printhead Assembly Drawing 21613115148151710964121743

User’s Manual—SNAP™ 500 Printer 119 Printhead Parts List Item Part # Description Qty 1 585008 Latch, Head - Right 1 2 117951 Button, Pres

12 User’s Manual—SNAP™ 500 Printer Refer to your PCMate Platinum user’s manual for proper installation procedures. 2.1.4 User Safety 1. Follow all

120 User’s Manual—SNAP™ 500 Printer Ink Unwind / Rewind Assembly Drawing 8131946511109172032187114131588321612

User’s Manual—SNAP™ 500 Printer 121 Ink Unwind / Rewind Parts List Item Part # Description Qty Item Part # Description Qty 1 581201 Fram

122 User’s Manual—SNAP™ 500 Printer Upright Frame Assembly Drawing 87956355541012

User’s Manual—SNAP™ 500 Printer 123 Upright Frame Parts List Item Part # Description Qty 1 581201K_SH 2 Frame, Upright 1 2 581201K_SH 6 B

124 User’s Manual—SNAP™ 500 Printer Covers Assembly Drawing

User’s Manual—SNAP™ 500 Printer 125 Covers Parts List Item Part # Description Qty 1 581201 Frame, Upright 1 2 581205 Cover, Rear 1 3 58

126 User’s Manual—SNAP™ 500 Printer Feed – Drive Train Assembly Drawing

User’s Manual—SNAP™ 500 Printer 127 Feed – Drive Train Parts List Item Part # Description Qty 1 584011 FRAME, KNIFE / DRIVE 1 2 584010 SU

128 User’s Manual—SNAP™ 500 Printer Knife – Drive – Nip Roller Assembly Drawing 21822192361314161541715251218171102420213589711

User’s Manual—SNAP™ 500 Printer 129 Knife – Drive – Nip Roller Parts List Item Part # Description Qty Item Part # Description Qty 1 58709

User’s Manual—SNAP™ 500 Printer 13 CAUTION: Do not discard any of the packing / shipping material in case you have to move the printer to another l

130 User’s Manual—SNAP™ 500 Printer Rewind Assembly Drawing (Option)

User’s Manual—SNAP™ 500 Printer 131 Rewind Parts List (Option) Item Part # Description Qty Item Part # Description Qty 1 111201 Cover 1

132 User’s Manual—SNAP™ 500 Printer

User’s Manual—SNAP™ 500 Printer 133 AVERY DENNISON Technical Support Product / Services Installation Report Customer: Failure Report #: (For offi

134 User’s Manual—SNAP™ 500 Printer Revision Record Revision Date Description 5.3 12/3/12 Removed CE mark from manual as not required

14 User’s Manual—SNAP™ 500 Printer  AVERY DENNISON SNAP 500 printer User's Manual  Serial Cable  A quick-disconnect power cord for 115-Volt

User’s Manual—SNAP™ 500 Printer 15 • The Tape Arbor holds the tape supply roll. By rotating the outer knob clockwise or counterclockwise, you can

16 User’s Manual—SNAP™ 500 Printer 2.5 Setting Up the Printer 2.5.1 Attaching the Stacker

User’s Manual—SNAP™ 500 Printer 17 2.5.2 Checking the Main Fuse Configuration WARNING: Before powering on the printer, you must check to be sure th

18 User’s Manual—SNAP™ 500 Printer Figure 5. Right Side of Printer – Rear View 2.5.3 Installing the Power Cord A quick-disconnect power cord is sh

User’s Manual—SNAP™ 500 Printer 19 Figure 6. Rear View of the Printer

User’s Manual—SNAP™ 500 Printer Manual Part Number 581398 WARNING This device complies with Part 15 of the FCC Rules.

20 User’s Manual—SNAP™ 500 Printer 2.5.5 Installing PCMate Platinum Software The software used to drive the AVERY DENNISON family of printers is co

User’s Manual—SNAP™ 500 Printer 21 1. Press and hold the Voice button until the printer says “Press Start for Test Patterns.” 2. Press the Start

22 User’s Manual—SNAP™ 500 Printer 3.0 Operation 3.1 Loading Supplies Your AVERY DENNISON SNAP 500 printer is designed with both upper and lower ink

User’s Manual—SNAP™ 500 Printer 23 Upper Ink Rewind Arbor Upper Print Station Latch Latch Figure 7. Upper Ink Supply and Print Stations - Unloa

24 User’s Manual—SNAP™ 500 Printer Rewind Core Upper Print Station Upper Rewi

User’s Manual—SNAP™ 500 Printer 25 3.1.2 Installing Ink to the Bottom Ink Supply Station Installing Ink on the Bottom Print Station is done in the

26 User’s Manual—SNAP™ 500 Printer 1. Remove the transparent tape holding the end of the supply tape to the outer part of the roll. To avoid damag

User’s Manual—SNAP™ 500 Printer 27 12. Rotate the tape web guide knob to align it to the tape width. 13. Tighten the tape arbor knob to apply ten

28 User’s Manual—SNAP™ 500 Printer 3.3 Printing Labels 3.3.1 The Control Panel The Control Panel on your AVERY DENNISON SNAP 500 printer is located

User’s Manual—SNAP™ 500 Printer 29 3.3.2 Printing Once a print job has been sent to the printer, the Data light will come on. You can then press t

30 User’s Manual—SNAP™ 500 Printer 3.3.4 End of Day When the printer finishes printing all the print jobs that have been sent, it will stop with a f

User’s Manual—SNAP™ 500 Printer 31 centered on the tape. Refer to Appendix 7 for instructions on teaching the sensor. 3.3.6.1 Selecting the Sensor

32 User’s Manual—SNAP™ 500 Printer • Set the voice volume. When the instructions say to press a button, press the button for a short time and relea

User’s Manual—SNAP™ 500 Printer 33 When you have determined which Test Pattern you wish to operate, use the appropriate procedure. NOTE: The print

34 User’s Manual—SNAP™ 500 Printer Figure 12a. Running Test Patterns Test Pattern 2 1. Press and hold the Voice button for about two seconds. Th

User’s Manual—SNAP™ 500 Printer 35 3.4.2 Using Voice Demos To help you become more familiar with your AVERY DENNISON SNAP 500 printer, the machine

36 User’s Manual—SNAP™ 500 Printer Figure 12b. Running Voice Demos 3.4.3 Setting / Adjusting Voice Button Volume The volume level of the voice mes

User’s Manual—SNAP™ 500 Printer 37 6. Press the Voice button. The voice message says, “Press Start for Volume Level 4.” 7. Press the Voice butto

38 User’s Manual—SNAP™ 500 Printer 4.0 Making Adjustments 4.1 Print Head Adjustments The two print stations on the AVERY DENNISON SNAP 500 printer a

User’s Manual—SNAP™ 500 Printer 39 Contrast Knob Print Head Pressure Buttons Figure 13. Print Head Components 4.1.2 Adjusting Density (Darkness)

User’s Manual—SNAP™ 500 Printer Table of Contents 1.0 INTRODUCTION 9 2.0 INSTALLATION 10 2.1 Preparing for the installation 10 2.1.1 AC Power

40 User’s Manual—SNAP™ 500 Printer 4.2.1 Stacker Position The stacker slides in and out on the mounting pins. This allows for proper positioning of

User’s Manual—SNAP™ 500 Printer 41 Label Stop Stacker Sensor Switch Shafts Platform Adjustment Pin Figure 14. S

42 User’s Manual—SNAP™ 500 Printer Label Stop Platform Adjustment Pin Figure 15. Stacker Platform Angle Adjustment 4.3 P

User’s Manual—SNAP™ 500 Printer 43 value to move the cut to the right (looking at the printer) or decrease the value to move the cut to the left.

44 User’s Manual—SNAP™ 500 Printer In the Virtual Control panel, access the Options tab. To select the printer language, click on the arrow in the

User’s Manual—SNAP™ 500 Printer 45 In the Remote Front Panel, select Feature-Print Speed. Use the Yes and No keys to select the desired choice and

46 User’s Manual—SNAP™ 500 Printer The printer does not know whether the Bottom Reflective or Contrast Sensor is installed. If you select a sensor

User’s Manual—SNAP™ 500 Printer 47 5.0 Maintenance 5.1 Print Head Cleaning and Handling NOTE: AVERY DENNISON recommends cleaning print heads. 1.

48 User’s Manual—SNAP™ 500 Printer Optimal benefits are received when you follow AVERY DENNISON’s cleaning supply recommendations. 1. Always use c

User’s Manual—SNAP™ 500 Printer 49 5.2 Print Head Replacement When you see voids in the printing, and print quality does not improve, even after cl

User’s Manual—SNAP™ 500 Printer 3.3.3 Errors 29 3.3.4 End of Day 30 3.3.5 Clearing Print Jobs 30 3.3.6 Using Pre-Printed Tape 30 3.3.6.1 Selectin

50 User’s Manual—SNAP™ 500 Printer Reach underneath and remove the print head assembly from the print station. Figure 17a

User’s Manual—SNAP™ 500 Printer 51 WARNING: If the cables are not connected correctly, the print head will be destroyed when the power to the print

52 User’s Manual—SNAP™ 500 Printer 5.4.1 Removing and Replacing the Knife Assembly WARNING: When adjusting, removing, or replacing the knife assembl

User’s Manual—SNAP™ 500 Printer 53 8. Properly dispose of the used knife assembly. 9. To insert the new knife assembly, slide it down vertically

54 User’s Manual—SNAP™ 500 Printer 6.0 Service Adjustments 6.1 Tape (Web) Guide Position The tape (web) guide is set at the factory to center the ta

User’s Manual—SNAP™ 500 Printer 55 1. Turn off the power to the printer. 2. Remove the knife assembly from the printer as described in Section 4.

56 User’s Manual—SNAP™ 500 Printer 7.0 Remote Control / Display Module If your AVERY DENNISON SNAP 500 printer is connected to a mainframe rather th

User’s Manual—SNAP™ 500 Printer 57 7.1 Controlling the Printer As shown in Figure 20, the Remote Control / Display Module has two rows of buttons.

58 User’s Manual—SNAP™ 500 Printer correct, then press either the MODE key (to go on to the next menu entry) or EXIT to exit the menu system.

User’s Manual—SNAP™ 500 Printer 59 8.0 Virtual Control Panel PCMate Platinum has the capability of controlling the AVERY DENNISON SNAP 500 printer

User’s Manual—SNAP™ 500 Printer 5.4 Rotary Knife Assembly 51 5.4.1 Removing and Replacing the Knife Assembly 52 5.4.2 Adjust the Knife Home Pos

60 User’s Manual—SNAP™ 500 Printer You can clear the current batch or all batches using the Batch Control buttons on the right side of the window. 8

User’s Manual—SNAP™ 500 Printer 61 9.0 Upgrading the Printer Software 9.1 Introduction The AVERY DENNISON SNAP 500 printer software can be updated

62 User’s Manual—SNAP™ 500 Printer Click on the Yes button to start the upgrade. Clicking on the No button will take you into PCMate Platinum. Ea

User’s Manual—SNAP™ 500 Printer 63 The upgrade process can take quite a while. If the process is interrupted, the printer will attempt to revert t

64 User’s Manual—SNAP™ 500 Printer The printer will reboot and say, “Upgrade in progress. Please wait.” After a few minutes, the printer will reb

User’s Manual—SNAP™ 500 Printer 65 10.0 Electrical Troubleshooting 10.1 Power Up / Sign On / Communications Problem Probable Cause Corrective Act

66 User’s Manual—SNAP™ 500 Printer Printer says “Boot Error 4” or “Hardware error 4. Printer requires service” or “Cannot communicate with the MCB.

User’s Manual—SNAP™ 500 Printer 67 10.2 Tape / Ink Advance Problem Probable Cause Corrective Action Tape or ink does not advance when the start

68 User’s Manual—SNAP™ 500 Printer 10.3 Print Problem Probable Cause Corrective Action Tape advances but the printer does not print. 1) Tape regi

User’s Manual—SNAP™ 500 Printer 69 Problem Probable Cause Corrective Action Print density is too light or too dark. 1) Tape and Ink Transfer Typ

User’s Manual—SNAP™ 500 Printer 11.2 Ink 76 11.3 Print 76 11.4 Knife 76 APPENDICES 77 1. Fuse Configuration 77 1.2 Reconfiguring the Internal Po

70 User’s Manual—SNAP™ 500 Printer 10.4 Cut / Stack Problem Probable Cause Corrective Action Machine fails to cut labels (the rotary knife does n

User’s Manual—SNAP™ 500 Printer 71 10.5 Printer Errors Printer errors are indicated by either the Supply or Error light being on. When the Supply

72 User’s Manual—SNAP™ 500 Printer Voice Message Prompt Description Internal error. Press start to continue. MCB CMD_FRE INDEX ERR MCB CMD_FSE IN

User’s Manual—SNAP™ 500 Printer 73 Voice Message Prompt Description The lower (upper) print station ink roll is empty INK OUT BOTTOM (TOP) This

74 User’s Manual—SNAP™ 500 Printer Voice Message Prompt Description Internal error. Press start to continue. MCB ERROR #61 MCB ERROR #62 MCB ERRO

User’s Manual—SNAP™ 500 Printer 75 11.0 Mechanical Troubleshooting 11.1 Tape Problem Probable Cause Corrective Action Tape will not roll smoothl

76 User’s Manual—SNAP™ 500 Printer 11.2 Ink Problem Probable Cause Corrective Action Ink wrinkles or will not pull smoothly. 1) Ink supply and re

User’s Manual—SNAP™ 500 Printer 77 Appendices 1. Fuse Configuration The main fuse(s) on the AVERY DENNISON SNAP 500 are located inside the AC power

78 User’s Manual—SNAP™ 500 Printer 1.2 Reconfiguring the Internal Power Supply Check the fuse label on the back cover of the printer. If the fuse la

User’s Manual—SNAP™ 500 Printer 79 4) The voltage selector switch is found on the side of the power supply facing the MCB. See the picture below.

User’s Manual—SNAP™ 500 Printer MECHANICAL ASSEMBLY DRAWINGS 113 Unwind Assembly Drawing 114 Unwind Parts List 115 Web Guide Assembly Drawing

80 User’s Manual—SNAP™ 500 Printer 2. Ink and Tape Transfer Types Transfer Type values associated with the XT commands. Value Transfer Type 51 H

User’s Manual—SNAP™ 500 Printer 81 Value Transfer Type 118 601SST Fabric & CT-1111 Ink 119 591SST/601SST Fabrics & CT-1115 Ink 120 591

82 User’s Manual—SNAP™ 500 Printer 3. Printer Specifications Print method: Narrow web thermal transfer two sided printer Speeds - 3 IPS (76.2mm/s

User’s Manual—SNAP™ 500 Printer 83 Electrical 90-132 / 180-265 VAC 50-60Hz - 10 / 6 Amp 1 Ph User selectable Temperature 40°F (4°C) to 95°F (35°C

84 User’s Manual—SNAP™ 500 Printer 4. Instructions for Factory / Field Installation of Back Reflective Sensor 580010 Installation Procedure 1. Dis

User’s Manual—SNAP™ 500 Printer 85 7. With a Dremel Tool, open these holes to create a rectangle large enough to accept the ½ X ¾ flat end of the

86 User’s Manual—SNAP™ 500 Printer Sensor Installation 1. Assemble the Sensor / Harness Assembly into the slot in the Mounting Block, flush with th

User’s Manual—SNAP™ 500 Printer 87 Final Assembly 1. Replace Web Guide Assembly and Reconnect Electrically. Secure with saved screws (10-32). 2.

88 User’s Manual—SNAP™ 500 Printer 5. Instructions for Factory / Field Installation of Top Sensor Assemblies 580009 & 580011 The above sensors a

User’s Manual—SNAP™ 500 Printer 89 5. Locate a small detent point on the Front Cover directly above the shaft as described in step 4. Using this

User’s Manual—SNAP™ 500 Printer 9 1.0 Introduction The AVERY DENNISON SNAP 500 printer is designed for convenience, easy installation and operation

90 User’s Manual—SNAP™ 500 Printer DETENTCREATE EITHER1/2 SQUARE OR 5/8 DIA. HOLE NOTE: Factory Installation will perform this step prior to assem

User’s Manual—SNAP™ 500 Printer 91 7. Slide the square portion of the “L” bracket through the newly created hole in the Front Cover and the pickup

92 User’s Manual—SNAP™ 500 Printer Installation Procedure, Rear Assembly 1. Assemble Sensor Mounting Bracket to Sensor body with (2) 8-32 x ¼ Butto

User’s Manual—SNAP™ 500 Printer 93 5. Assemble Sensor Power Cable to Sensor and plug into MCB Connector labeled “Option Top Color / Contrast”.

94 User’s Manual—SNAP™ 500 Printer Final Assembly 1. Using the supplied Template, scribe a cutout line on the Rear Cover. SCRIBE TEMPLATESCRIBE A

User’s Manual—SNAP™ 500 Printer 95 Contrast Sensor Assembly Drawing 452138971010116 Item Part # Description Qty 1 584031 Pin, Extension 1

96 User’s Manual—SNAP™ 500 Printer 6. Instructions for Factory / Field Installation of High Speed Verifier Assembly 580015 Installation Procedure -

User’s Manual—SNAP™ 500 Printer 97 6) Install Verifier Mount Plate using (2) 6-32 x 3/8 Cap Screws & attach the Verifier to the Plate with the

98 User’s Manual—SNAP™ 500 Printer Installation Procedure – Electrical 1) Facing the back of the Printer, remove the pre-punched material from the

User’s Manual—SNAP™ 500 Printer 99 Installation – Rear Cover 1) Insert the Template supplied into the Cover hole above and closest to the above Ve